Complaint Process

1. Overview

At Factoring My Invoice, we strive for excellence in every interaction. However, if you are dissatisfied with our service, we have a formal process to ensure your grievance is heard and resolved fairly and promptly.

2. How to File a Complaint

You can initiate a complaint by contacting our Compliance Officer through any of the following channels:

• Email: complaints@westavenuegroup.com
• Phone: +1 888 905 2134 (Ask for the Compliance Officer)
• Mail: 120 Adelaide St W, Suite 2500, Toronto, ON M5H 1T1

3. Our Resolution Process

Once a complaint is received:

• We will acknowledge receipt of your complaint within 2 business days.
• The Compliance Officer will investigate the matter and may contact you for further details.
• A formal response and proposed resolution will be provided in writing within 10 business days.